Returns & Exchanges
At Ivanhoe Cycles, we want you to be completely satisfied with your purchase. If your gear isn't the perfect fit, we offer a straightforward 30-day return policy for unused items in their original packaging.
Verify Eligibility
Ensure your items are in new, resaleable condition with all tags attached and include the original proof of purchase.
Submit a Request
Contact our support team via email or visit one of our store locations to initiate your return and receive a Return Authorization number.
Package Your Gear
Securely pack the items to prevent damage during transit; for bikes, we recommend using the original box and protective padding.
Receive Refund or Exchange
Once our technicians inspect the return, we will process your refund to the original payment method or ship out your requested exchange item.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing